Grievance Redressal

Who to contact with a complaint, the 48-hour acknowledgement and one-month resolution timelines, and your escalation routes.

Complaints reach us at support@theretailtrader.org.

Every complaint is acknowledged within 48 hours with a ticket number, and redressed within one month of receipt.

Escalation routes include the National Consumer Helpline on 1915 and the District, State or National Consumer Disputes Redressal Commissions.

Broker and trade-execution disputes are not ours to resolve and belong on SEBI’s SCORES or the SMART ODR portal.